Open the ticket to which you wish you apply your macro.After all, you didn’t create your macro just for the sake of it, right? You want to put them to actual use, and the way to do so is to apply your macros to your tickets. Wrap it up by clicking the “Create” button, and your shared macro will be up and firing.Įven though your macro is ready, don’t put your feet up just yet.If necessary, press “Add action” again if you wish to incorporate another action into your macro.For instance, you can add images, attachments, and other content to make macros more relevant and easier to understand. If you want to use a comment or description action for your macro with different formats, several features can enhance your macros. Click the “Add action” prompt and choose your action.Some of your options include agents in a certain group, all agents, and only you (the creator). You don’t have to describe a macro, but it makes it easier for agents to retrieve it and determine its purpose.
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